RESUME
Summary
Highly experienced Program Manager with a demonstrated history of success in the non-profit and health care industry. Independent, strategic, and data-driven decision maker able to thrive in various environments.
Experience
Senior Program Manager, Center for Youth Wellness
November 2022 - Present
Safe & Sound
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Project manager of the Trauma-informed ACEs Screening and Intervention Evaluation (TASIE) Project: a 3-year, HRSA-funded initiative that resulted in a report to the House Committee on Appropriations with recommendations for federal guidelines on screening for ACEs in Pediatric Primary Care (njaap.org/tasie)
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Successfully managed the partnership between Safe & Sound, the New Jersey Chapter of the American Academy of Pediatrics (NJAAP) and the Center for Community Health & Evaluation (CCHE) over the 3 years of the TASIE project, including outlining goals, timelines and milestones, scheduling meetings and setting agendas, defining roles and responsibilities, and handling conflicts
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Wrote and oversaw TASIE budget to ensure deliverables were met on-time within the allocated grant amount
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Successfully co-led team in writing an RFP Response to a $2.7MM, 3-year HRSA grant through the Maternal & Child Health program
Director of Programs
July 2020 - October 2021
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Utilized research and experience to design and begin implementing a new program using the lens of ACEs and childhood trauma to help close the gap between health care and communities
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Secured $140K in new revenue through grant applications and contracting agreements
Program Manager, National Pediatric Practice Community on ACEs (NPPC)
August 2018 - June 2020
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Managed program implementation of the NPPC including establishing project timelines, communicating with partners, surveying the field to understand opportunities, and monitoring ongoing progress of initiatives
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Designed and executed Pilot Site request for proposal process including creating online applications, coordinating application review process, and managing applicant communication strategy
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Oversaw NPPC virtual network, including website maintenance and updates, identifying new opportunities to advance the learning platform, and maintaining relationships with members
Senior Project Manager
August 2016 - April 2018
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Established relationships with senior management at various clinics in California to successfully implement health care programs
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Designed and implemented communication platform connecting primary care physicians with volunteer specialists
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Re-structured and doubled number of classes offered by webinar-based medical education program
Manager, Business Operations
Feb 2015 - July 2016
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Implemented new time-tracking software (OpenAir) to 550 employees Created OpenAir helpdesk; lead member of 2-person team responsible for responding to ~250 inquiries a month with 24-hour SLA
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Led design team responsible for ensuring changes complied with user compatibility and system integrations
Customer Service Manager
Apr 2014 - Feb 2015
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Managed $1.9MM client portfolio; oversaw $90K contract expansion
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Mobilized resources to solve problems and managed short and long-term project enhancements
Consultant
Apr 2012 - Apr 2014
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Conducted detailed analyses of CRM systems at various non-profit organizations through staff interviews and extensive database reviews
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Implemented various project plans including data streamlining, data conversion, and CRM software selection
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Contributed to organizational knowledge by updating internal documents, answering staff questions, and writing two published blog posts for Heller’s blog, theconnectedcause.com
Senior Development Consultant
Apr 2007 - Aug 2010
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Managed all day-to-day operations for donor database, including conducting trainings, maintaining data integrity, creating policies to ensure data consistency, and troubleshooting usability issues
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Implemented two new donor management systems; ensured data integrity remained high, re-structured the data coding system to be more user-friendly to development staff and updated staff on the implementation process Conducted research project with Director of Girl's Education Program and Bain
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Consulting on the donor environment for female-focused programs; analyzed the results of a donor survey and provided recommendations to senior management Lead a 10-day trek to Cambodia for Room to Read volunteers and strategic partners to experience the work of the organization first-hand
Development Associate
Jul 2005 - Apr 2007
Lucile Packard Foundation for Children's Health
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Designed and implemented the direct mail strategy for a $4MM annual fund by choosing the appropriate audience, collaborating with an external design team to create marketing collateral, and writing and editing donor appeal letters
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Led data analysis for a yearly review of donor giving trends and effectiveness of direct marketing strategy
Skills
Program Management
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8 years experience designing and managing multiple programs in healthcare-focused organizations
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12 years experience managing and completing projects on time and within budget.
Budget Management
3 years experience creating, modifying and managing a program budget
Relationship Management
3 years experience managing partner relationships, including handling conflicts as they arose
Client Management
5 years experience, including successfully managing relationships with executives at Nike, Sherwin-Williams, University of Phoenix, The Humane Society of Silicon Valley, The League of Women Voters, Sutter Health, and various clinics throughout CA
Research
13 years of research experience including whitepaper reviews, journal-article reviews, and Masters' level dissertation research
Writing
5 years experience with grant and report writing.
Communications
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Over 15 years experience with internal communications, including training, preparing staff for operational changes, and gaining buy-in on new programs
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Created 90-day marketing plan for recruiting new practices to the TASIE cohort
Education
MSc in Gender, Development and Globalization
London School of Economics
BA, Sociology
Boston College